Returns | Shoponica | Year Round Gift for All

Returns & Exchanges

30-Day Return Window

You may return most unworn, unused, and undamaged items within 30 days of delivery for a refund or exchange.

Original Packaging

Items must be returned in their original packaging with tags attached.

Exchanges

Prefer a different size or color? We'll gladly exchange your item, subject to availability.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Personalized/custom-made items
Underwear, swimwear, and pierced jewelry
Gift cards and downloadable products

How to Return

1. Request a Return

Contact us at [email protected] or log into your account to initiate a return.

2. Ship It Back

Once approved, send the item to our return center:
20 Olympic Crescent, Brooklands, Milton Keynes, England, MK10 7LE

3. Refund Issued

Refunds are processed within 5-7 business days after we receive your return.

Refund Details

Original Payment Method

Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Gift Returns

Gift purchases will receive store credit or exchange.

Damaged or Defective Items

Received a faulty item?

Contact us within 7 days with photos, and we'll replace it or issue a full refund—no return needed!

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Returns & Exchanges

Returns & Exchanges

30-Day Return Window

Original Packaging

Exchanges

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

How to Return

1. Request a Return

2. Ship It Back

3. Refund Issued

Refund Details

Original Payment Method

Gift Returns

Damaged or Defective Items

Received a faulty item?

Questions?

Email

Phone

Thank You!

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Customer Service

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